By accessing our website, engaging our services, or utilizing our managed digital platforms, you agree to be bound by these Terms of Service. If you represent an entity, you confirm that you have the legal authority to bind that entity to this agreement.

"Aveno Systems" is the trading name of Aveno Software Solutions, a legally registered entity operating under the laws of the Arab Republic of Egypt, headquartered in Downtown Cairo, Egypt.

Aveno Systems provides Managed Digital Systems including:

• Communication channel management (WhatsApp, Messenger, Instagram, Telegram, Email).
• Conversation automation and conversational AI routing.
• Structured database development and management.
• Lead qualification and engagement tracking.
• Operational reporting and ongoing managed operations.

Our specific deliverables, ongoing management scope, and limitations are defined by your individual service agreement or statement of work. What is not explicitly included in the service agreement is deemed excluded. Customizations and additional scope will require a separate agreement or addendum.

As a client, you agree to:

• Provide accurate and complete information.
• Grant necessary platform access for us to deliver the services.
• Refrain from using our systems for spam, fraud, or any illegal activities.
• Comply with the policies of all integrated platforms (e.g., Meta policies).
• Take full responsibility for the content of your communications and offerings.

Clients are responsible for maintaining the confidentiality of their credentials and API keys. You must immediately notify Aveno Systems of any unauthorized access or suspected security breaches. We are not liable for losses due to compromised client credentials.

Aveno IP: We retain all rights to our underlying architectures, workflows, automation logic, methodologies, the Aveno Runtime, and the Hermes engine.

Client Data: Clients retain 100% ownership of all their data, including customer conversations, leads, records, and uploaded content.

Fees are billed as per the specific service agreement. Payments are accepted in EGP or USD. Failure to pay within 7 days of the due date may result in service suspension. Aveno Systems reserves the right to employ collection agencies or legal avenues for severely delinquent accounts.

We strive for maximum uptime on a "best effort" basis, but make no formal SLA guarantees unless separately agreed upon in writing. We periodically perform scheduled maintenance windows, which we aim to communicate in advance when service disruption is expected.

In no event shall Aveno Systems be liable for any indirect, incidental, or consequential damages. Our maximum liability under any circumstance is limited to the fees paid by the client in the 3 months preceding the event giving rise to the claim. We are not responsible for downtimes or failures caused by third-party platforms (e.g., Meta, OpenAI, WhatsApp).

You agree to indemnify, defend, and hold harmless Aveno Systems, its directors, and employees from any claims, damages, or expenses arising from your use of the services, your content, or your violation of these Terms.

Either party may terminate the service agreement with a 30-day written notice. Upon termination, we will facilitate data export within 14 business days. Following the export period, all client data will be permanently deleted from our active servers within 30 days.

Our services integrate with Meta platforms. We operate in full compliance with the Meta Platform Terms, Meta Developer Policies, and the Meta Data Use Policy. Clients must strictly comply with the Meta Community Standards. Aveno Systems is NOT responsible for account restrictions or bans resulting from client violations of Meta's terms or policies.

Neither party shall be liable for failure to perform its obligations if such failure is due to acts of God, natural disasters, war, strikes, governmental actions, internet backbone outages, or other causes beyond their reasonable control.

Aveno Systems reserves the right to modify these terms. We will provide 30 days notice for significant changes. Continued use of our services after the modifications become effective constitutes acceptance of the updated terms.

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the Terms will otherwise remain in full force and effect and enforceable.

These Terms, along with your specific service agreement, constitute the entire agreement between you and Aveno Systems and supersede all prior or contemporaneous communications and proposals.

These Terms shall be governed by the laws of the Arab Republic of Egypt. In the event of a dispute, both parties agree to first attempt amicable negotiation. If unresolved, the dispute shall be subject to the exclusive jurisdiction of the courts in Cairo, Egypt.

If you have questions or comments about these Terms, please contact our team: